Disclaimer

In an emergency, call 911 first.Emergency Safety Planning (the “Service”) is a planning, documentation and notification tool operated by MML Inc. d/b/a Memorial Media Links (“Memorial Media Links,” “we,” “us”). It does not dispatch police, fire, emergency medical services or any other responder, does not contact 911 or any public safety answering point on your behalf, and does not monitor your building, your people or your alarms.

The activation feature sends calls, texts and emails only to people on your organization’s roster, or on the command chart your site has chosen to run on. It is not a substitute for a fire alarm, mass-notification system required by code, public warning system, or any life-safety equipment.

The Service organizes plans using the structure of publicly available federal guidance, including the Federal Emergency Management Agency’s Comprehensive Preparedness Guide 101 (CPG-101), the National Incident Management System (NIMS) and the Incident Command System (ICS), along with other published government and industry resources.

MML Inc. and the Service are not affiliated with, sponsored by, endorsed by, certified by or approved by FEMA, the U.S. Department of Homeland Security, any other federal agency, any state or local government, or any emergency management, law enforcement, fire or accrediting body. Names of agencies, programs and publications are used only to identify the public sources the Service draws on. Any reference to a guideline, form or framework is not a statement that its publisher reviewed or approved the Service or any plan it produces.

Nothing in the Service, on this website, in a generated plan, in the AI assistant, in the help chat, from the phone receptionist or from our support staff is legal, regulatory, engineering, fire-protection, architectural, medical, insurance or other professional advice, and no professional relationship is created by your use of it.

Using the Service does not make any organization compliant with any law, regulation, code, standard or accreditation requirement, and we do not certify compliance. FEMA does not certify software or plans produced by software. Whether your plan meets the requirements that apply to you is a determination for you, your legal counsel, and the authorities having jurisdiction over your facility, such as your fire marshal, local emergency management agency, state education or health department, licensing body, accreditor or insurer.

Where the Service shows information about a state’s requirements, that information is a summary for your convenience. Each entry names its source and the date we last read it. Laws change and summaries omit detail: always read the cited source and confirm with the responsible authority before relying on it. States for which we have not published entries are covered by the federal baseline only, and the absence of an entry does not mean no state requirement exists.

Parts of the Service use artificial intelligence to interview you, draft plan text, import existing documents, suggest wording and answer questions. AI output can be incomplete, out of date or wrong, and may sound confident when it is. An administrator at your organization must approve the plan before it is marked approved, and you are responsible for reviewing every section before you do.

Emergencies are unpredictable. We do not guarantee that any plan, procedure, workflow, drill, flip chart or notification produced with the Service will prevent injury, loss of life, property damage or any other harm, or that it will be adequate for any particular event.

Calls, texts and emails depend on telephone carriers, messaging providers, email providers, the recipient’s device and the accuracy of the contact information you entered. They can be delayed, filtered, blocked or not delivered at all. The Service may be unavailable because of maintenance, outages or events outside our control. Keep printed copies of your plan and do not rely on the Service as your only means of communication during an emergency.

Your organization remains solely responsible for its own emergency preparedness, including:

• reviewing, correcting and approving every section of its plan before adopting it;
• confirming the plan with local responders and the authorities having jurisdiction, including walking the building with your fire marshal;
• keeping the roster, phone numbers, ICS assignments, equipment and building details current;
• training staff and volunteers, and running drills and exercises;
• marking every exercise as a drill so that no one mistakes it for a real emergency;
• keeping printed copies where they will be needed when power or internet is out;
• obtaining the consent needed to contact the people on its roster; and
• complying with every law, regulation and code that applies to it.

Your use of the Service is governed by our Terms of Service, which include a disclaimer of warranties and a limitation of liability. This Disclaimer is part of those Terms. If anything here conflicts with a signed written agreement between your organization and MML Inc., that agreement controls.